Damaged and Lost Freight

When your order arrives:   

We package shipments very carefully since a damaged shipment is a great inconvenience to customers adding more delivery days. Please make sure your order looks like this when it arrives:


  • You will see many stickers on your pallet such as "Do Not Break Down Pallet, Do Not Double Stack, High Claim Item $, This pallet contains ____ items, Inspect for Damage Before Excepting" and others.  There will also be Invoice/packing list on the top of the pallet for you to open and check the order.
  • Our pallets are shrink wrapped thoroughly and larger pallets have straps and or edges. This extra time and effort to make the pallet tight and not desirable for the driver/terminal/freight companies to "break down" in transit. If your pallet does not look like the pictures above BEWARE and make sure to note any discrepancy (more info below)

Products Damaged/Lost in Transit:

If SFIC has routed the shipment for you (Freight prepaid by SFIC) we will handle the damage claim if you follow these instructions:

  1. Inspect your shipment thoroughly upon delivery BEFORE SIGNING RECEIPT. When you sign for the delivery, it means that your order is in good condition and that all items have arrived. Please see above pictures showing what you order should look like when delivered. 
  2. If damage and or shortage (we put on each pallet _____ items in this order pallet) make sure to sign accordingly. "7 cases 1 lb. goat's milk soap blocks missing, 2 clear Tubs damaged" etc.  Some truckers do not have a place for you to sign due to 'contactless delivery' since Covid. Please make sure to tell them there is damage and request the driver give you a claim number on his/her device at that time or some sort of copy.  You can also take a picture!
  3. Take LOTS of photos of the damage/loss including how it looks on the truck, how it looks taken off etc. Every picture is very helpful for our claim.
  4. If damage is beyond salvage, you can refuse the entire order. Even then take a picture for the claim.
  5. Email and us at info@sficcorp.com with the above.
  6. Await confirmation by SFIC that the claim is in process and next steps. Do not dispose or use the product that is damaged since inspection will be required for the claim. If you do so you will be charged for that product.